Ejecutiva de Servicio Técnico

ABC Gestiona is hiring an Ejecutiva de Servicio Técnico based in Ñuñoa, Santiago, Región Metropolitana, Chile. This role sits at the center of technical service coordination, managing scheduling, work orders, and client requests for a fleet of high-precision equipment used across operational workflows. It is a strong fit for someone with a background in service coordination or technical support operations who works well under pressure and knows how to prioritize competing demands without being told twice.

About the Role

The Ejecutiva de Servicio Técnico works within the technical services department at ABC Gestiona, managing the day-to-day flow of service requests, field technician schedules, and client communications across warranty, contract, and on-demand service channels. A typical day involves opening work orders, routing technician teams efficiently, following up on open cases, and generating quotes or purchase requests for local and international suppliers. This is a coordination-heavy role that requires someone comfortable working across CRM systems, ERPs, or ticketing platforms in a structured service operation.

Key Responsibilities

• Plan and optimize the daily schedule and field routes for the technical team, prioritizing assignments based on service type and urgency level.
• Create, assign, and track Cases and Work Orders from intake through resolution, maintaining full traceability across the service pipeline.
• Coordinate preventive maintenance appointments for equipment under warranty or active service contracts.
• Receive equipment returns and generate the corresponding intake documentation and service records.
• Prepare quotes and national or international purchase requests to support technical service delivery.
• Handle inbound client requests via email, phone, and other communication channels, managing response times according to service criticality.

What You Bring

• Technical or administrative training at a secondary or post-secondary level.
• At least one year of experience in technical service coordination, client-facing operations, or a related operational role.
• Working knowledge of CRM platforms, ERP systems, or ticket management tools.
• Strong organizational skills and the ability to make sound decisions quickly when service urgency demands it.
• Clear written and verbal communication skills for handling client requests across multiple channels.

Why This Role

ABC Gestiona operates at the intersection of technology and healthcare, supporting the continuity of high-precision medical equipment for clinical clients across Chile. The Ejecutiva de Servicio Técnico position offers real ownership of a critical service coordination function, with direct visibility into technical operations and client outcomes. This is a stable, operationally significant role within a company where service quality has concrete impact.

Apply now for the Ejecutiva de Servicio Técnico position at ABC Gestiona and bring your service coordination experience to a team that depends on precision and reliability.