VFX project manager
Esolutions
VFX project manager
Title posted on indeed.com – Project manager ( WFM Verint)
Posted on May 27, 2025 by Employer details Esolutions
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Job details
*Overview**Job Role-: Project Manager with Contact Center **Location : Toronto (Hybrid)**Hire Type-Full Time **Job Title: Project Manager**Job Summary :* We are seeking a skilled and detail-oriented Project Manager to join our team with strong experience in _*Verint Recording, NICE Workforce Management (WFM) & Contact Center*__._ The ideal candidate will be responsible for analyzing call NICE recording/analytics and experience in data models (i.e. need some sort of knowledge of how to get speech analytics models through our model risk teams), identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems with PM experience.*Key Responsibilities** Collaborate with stakeholders to understand their needs and gather detailed business requirements.* Analyze data to identify trends, patterns, and insights that inform business decisions.* Develop and document business process models to illustrate current and future states.* Propose and design technical and process solutions that meet business needs and objectives.* Work with IT and other departments to implement solutions and ensure they align with business goals.* Communicate findings, recommendations, and project updates to stakeholders and executives.* Create detailed documentation of business requirements, processes, and solutions.* Participate in testing and validating new systems and processes to meet business requirements.* Identify opportunities for process improvements and contribute to ongoing optimization efforts.*Required Skills:** *Proven Experience:* Minimum of 7-10 years of experience as a Project Manager with _*Verint Recording, NICE Workforce Management (WFM) & Contact Center experience*_* *Strong* analytical and problem-solving skills.* *Proficiency* in analyze complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.* Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.* Understanding of business system processes, workflows, and industry-specific knowledge to align solutions with organizational goals and strategies.* Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.* Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.* Skill in managing relationships and expectations among diverse stakeholders, including clients, users, developers, and management.* Ability to adapt to changing project scopes, priorities, and timelines while remaining focused on delivering quality outcomes.* Knowledge of project management methodologies and tools.Additional Details:_*Verint Recording*_ for Public Safety is a NG911-ready solution for capturing 911, radio, video, and text communications across multiple channels, including PBX, VoIP, radio systems, chat digital collaboration, email, mobile voice, SMS, and face-to-face ? all on a single recorder._*NICE Workforce Management (WFM)*_ is a CXone contact center feature suited with AI-powered forecasting, scheduling, employee engagement, and performance management capabilities. NICE WFM is best for enterprise-level omnichannel contact centers with a high inbound contact volumeJob Type: Full-timePay: $110,000.00-$120,000.00 per yearSchedule:* Monday to FridayExperience:* Project manager: 10 years (preferred)* Verint recording: 7 years (preferred)* WFM (Workforce Management ): 8 years (preferred)* NICE : 7 years (preferred)* Contact Center : 7 years (preferred)
- LocationToronto, ON
- Workplace information On site
- Salary$110,000 to $120,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9757051070
Various locations
- Toronto, ON
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.
VFX project manager
Title posted on indeed.com – Project manager ( WFM Verint)
Posted on May 27, 2025 by Employer details Esolutions
Your favourites
To add a job posting to your favourites, you need a Job Bank account. Sign in or sign up now!
Job details
*Overview**Job Role-: Project Manager with Contact Center **Location : Toronto (Hybrid)**Hire Type-Full Time **Job Title: Project Manager**Job Summary :* We are seeking a skilled and detail-oriented Project Manager to join our team with strong experience in _*Verint Recording, NICE Workforce Management (WFM) & Contact Center*__._ The ideal candidate will be responsible for analyzing call NICE recording/analytics and experience in data models (i.e. need some sort of knowledge of how to get speech analytics models through our model risk teams), identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems with PM experience.*Key Responsibilities** Collaborate with stakeholders to understand their needs and gather detailed business requirements.* Analyze data to identify trends, patterns, and insights that inform business decisions.* Develop and document business process models to illustrate current and future states.* Propose and design technical and process solutions that meet business needs and objectives.* Work with IT and other departments to implement solutions and ensure they align with business goals.* Communicate findings, recommendations, and project updates to stakeholders and executives.* Create detailed documentation of business requirements, processes, and solutions.* Participate in testing and validating new systems and processes to meet business requirements.* Identify opportunities for process improvements and contribute to ongoing optimization efforts.*Required Skills:** *Proven Experience:* Minimum of 7-10 years of experience as a Project Manager with _*Verint Recording, NICE Workforce Management (WFM) & Contact Center experience*_* *Strong* analytical and problem-solving skills.* *Proficiency* in analyze complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.* Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.* Understanding of business system processes, workflows, and industry-specific knowledge to align solutions with organizational goals and strategies.* Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.* Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.* Skill in managing relationships and expectations among diverse stakeholders, including clients, users, developers, and management.* Ability to adapt to changing project scopes, priorities, and timelines while remaining focused on delivering quality outcomes.* Knowledge of project management methodologies and tools.Additional Details:_*Verint Recording*_ for Public Safety is a NG911-ready solution for capturing 911, radio, video, and text communications across multiple channels, including PBX, VoIP, radio systems, chat digital collaboration, email, mobile voice, SMS, and face-to-face ? all on a single recorder._*NICE Workforce Management (WFM)*_ is a CXone contact center feature suited with AI-powered forecasting, scheduling, employee engagement, and performance management capabilities. NICE WFM is best for enterprise-level omnichannel contact centers with a high inbound contact volumeJob Type: Full-timePay: $110,000.00-$120,000.00 per yearSchedule:* Monday to FridayExperience:* Project manager: 10 years (preferred)* Verint recording: 7 years (preferred)* WFM (Workforce Management ): 8 years (preferred)* NICE : 7 years (preferred)* Contact Center : 7 years (preferred)
- LocationToronto, ON
- Workplace information On site
- Salary$110,000 to $120,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9757051070
Various locations
- Toronto, ON
VFX project manager
Title posted on indeed.com – Project manager ( WFM Verint)
Posted on May 27, 2025 by Employer details Esolutions
Your favourites
To add a job posting to your favourites, you need a Job Bank account. Sign in or sign up now!
To add a job posting to your favourites, you need a Job Bank account. Sign in or sign up now!
- Toronto, ON
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.
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Job market information
VFX project manager NOC 51120 Toronto Region
- Median wage Help –
- 38.46 $/hour
Median wage – Help
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Sign up for a Plus account to get the most out of your job search and access all the tools available on Job Bank!
Job market information
VFX project manager NOC 51120 Toronto Region
- Median wage Help –
- 38.46 $/hour
Median wage – Help
Job market information
VFX project manager NOC 51120 Toronto Region
- Median wage Help –
- 38.46 $/hour
Median wage – Help
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