Customer Service Representative

We are currently seeking a Customer Service Representative who can become an integral member of the team.

DUTIES AND RESPONSIBILITIES:

– Routinely check for incoming jobs from email, incoming bin, and over the counter.
-Accurately codes customer tickets in accordance with company prescribed guidelines
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Ensure that front desk is clean and organized at all times.
-Possesses the ability to multi-task without losing focus.
-Provide front counter assistance to customers as needed.
-Responsible for answering incoming telephone calls.
-Maintains proper inventory of supplies.
-Provides back-up assistance to the production staff as needed.
-Responsible for other duties as assigned by Manager.

QUALIFICATIONS:

• Strong organizational skills and attention to detail
• Experience with enhancing service offerings
• Good knowledge of how to increase revenue
• Experience with Prepress and offset
• Solutions focused – ability to solve problems efficiently
• Ability to communicate effectively
• Excellent Customer Service skills and experience
• Proficiency with MSOffice
• Graphics Application skills and experience