Wardrobe Attendant

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity.

Step into the fast-paced world of Universal Studios Hollywood as a Wardrobe Attendant, where you’ll play a vital role in keeping our team members looking their best. In this detail-oriented role, you’ll oversee uniform retrieval and assist with distributing uniforms to employees, ensuring they’re fully equipped to deliver unforgettable guest experiences.

Your responsibilities include preparing uniforms for cleaning, placing clean uniforms in designated areas, and maintaining the organization and functionality of wardrobe inventory, lockers, and the wardrobe floor. You’ll also identify and report uniforms in need of repair, ensuring all attire meets the park’s high standards. With your attention to detail, efficiency, and ability to collaborate in a high-energy environment, you’ll contribute to a seamless, professional, and dynamic wardrobe experience that supports the magic of the park.

Benefits:

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities:

• Oversee Portal operation to ensure a speedy check out process
• Distribute appropriate uniforms to employees in a timely manner
• Conduct quality control on all uniforms by conducting detailed inspections of uniforms
• Move/transport all wardrobe related items throughout wardrobe areas as needed
• Place clean and/or repaired uniforms in designated locations
• Make employee name-plates, nametags and other badges as assigned
• Perform tasks as required to send soiled uniforms to cleaners
• Check-in clean uniforms from cleaners
• Identify uniforms that need to be replaced or repaired
• Close out lockers as instructed
• Take full laundry carts and hanger rack to loading dock and replace with empty carts and racks, as required
• Audit all areas to verify proper uniform placement
• Operate computer system portals and perform data entry as required to perform tasks
• Maintain a clean wardrobe area, which includes the wardrobe portal, lobby, locker rooms, break room, etc
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner
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• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Qualifications:

• Must be 18 years old or older
• Experience working in a customer service industry preferred but not required

Job Demands:

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule:

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay:

• $19 per hour (After 1,000 hours worked, pay increases to $23/hr)

Additional Information:

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing Staffing.Support@udx.com