Specialist, CX Ops Reporting & Insights – New Markets & EMEA

WARNERMEDIA

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Job Position(s): Specialist, CX Ops Reporting & Insights - New Markets & EMEA
Project Type: Various Projects
Job Date: Full Time
Compensation: Paid - Salary
Union Status: Non-Union

 

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role… 

As an Associate Analyst for CX Data & Insights, you will play a pivotal role in telling our customer’s stories and ensuring their voices are heard across CX, Tech, and Product touchpoints. This role is focused on supporting stakeholders across EMEA (Europe, Middle East, and Africa) including ongoing reporting to partner teams, launch/event reporting, and ad-hoc requests from stakeholders. The ideal candidate will consistently display a customer first mindset and demonstrate an ability to leverage writing, data, design, and technology skills to clearly and efficiently communicate actionable insights to stakeholders.  

 

Your Role Accountabilities… 

  • Following major events/launches, use CX data to draft comprehensive readouts that effectively highlight our customers pain points, top opportunities, and what went well.  

  • Support EMEA leadership reporting on the top things to know within the CX space. 

  • Deliver high-quality, timely data analysis in response to ad-hoc insight requests. 

  • Support pre-launch activities, including dashboard creation and requirements gathering. 

  • Build and maintain strong relationships with cross-functional teams, helping to support business decisions as needed. 

  • Strive for more scalable and actionable insights through the use of technology; a mindset of continuous improvement is essential to success in this role.  

 

Qualifications & Experience… 

  • 2+ years relevant work experience 

  • Fluency in English, both written and spoken 

  • Analytically driven, with strong writing and communication skills, including being able to provide actionable insights to both technical and non-technical stakeholders as well as senior leadership.  

  • Thrive in a dynamic global environment, collaborating across time zones while demonstrating self-motivation and independent problem-solving skills 

  • Proficient at creating stories by leveraging both qualitative and quantitative data. 

  • Expertise in Microsoft Excel and Powerpoint; experience with Salesforce and Looker is a plus. 

  • The ability to work quickly without compromising the quality or fidelity of insights.  

  • Passionate about building and cultivating a best-in-class customer experience. 

  • Strong interpersonal skills and ability to prioritize requests effectively, balancing the needs of WBD and our customers. 

 

Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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Check out our article on how to have safe online interactions and what you should look out for when applying. Never share personal or private information and always be diligent. Job listings may be set to a 90-day auto relisting period per the lister. Some applications may take you offsite.

 

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